What to check before ordering
Last updated July 19, 2026. We collect information needed to review eyewear order requests, handle prescriptions, prepare shipping, provide support, prevent abuse, and maintain business records. This can include name, email, phone, shipping address, order details, prescription values, uploaded files, support messages, device information, and basic site activity.
Prescription uploads are stored in private storage and are accessed through time-limited signed links for authorized operational review. Public prescription file URLs are not used. Saved prescriptions are tied to the authenticated account that created them.
Essential storage supports the cart, authentication, security controls, and privacy preferences. Optional tools include Google Analytics, Microsoft Clarity, Vercel Analytics, and Google AdSense. The footer provides a way to reopen site privacy choices. Where Google advertising requires a certified regional consent message, that message must also be configured through Google.
Service providers may process limited information to host the site, secure accounts, store data, deliver messages, measure site use, serve advertising, process payments when enabled, produce eyewear, or ship an order. Those providers receive information only for the applicable operational purpose.
You may ask to access, correct, or delete personal information through the support form. Some records may be retained when reasonably needed for security, fraud prevention, legal obligations, transaction records, or active support and order matters. We verify requests before disclosing account or prescription information.
The service is intended for adults purchasing for themselves or as a parent or guardian. It is not directed to children for independent account creation or behavioral advertising. Privacy questions and requests can be submitted through the Support link in the site footer.
Order review checklist
- Confirm the prescription is current and readable.
- Measure PD or choose to send it later before production.
- Compare frame measurements against a pair that already fits.
- Review lens material and coating choices before submitting.
- Save the order number for tracking and support.