What to check before ordering
Prescription eyewear returns and remakes can follow different rules. A change-of-mind return may not be evaluated the same way as a verified manufacturing or prescription issue.
Keep the order number, prescription, PD, configuration, packaging, and photos of any visible damage. Support may need these details before authorizing a return.
Report problems promptly and do not alter the product before receiving instructions. The review may require inspection or confirmation from the prescriber.
See the full return and remake policy for timing, condition, documentation, and available outcomes.
Order review checklist
- Confirm the prescription is current and readable.
- Measure PD or choose to send it later before production.
- Compare frame measurements against a pair that already fits.
- Review lens material and coating choices before submitting.
- Save the order number for tracking and support.