A return policy and a prescription remake policy are not always the same. Returns may address an unwanted frame, while remakes may address manufacturing defects, prescription verification, lens placement, or an approved change after inspection.
Check the time limit, required condition, shipping responsibility, excluded upgrades, and whether authorization is needed before sending anything back. Custom lenses may have different terms from an unglazed frame.
For a vision complaint, keep the original prescription and order configuration. The seller may ask for PD confirmation, fitting measurements, a doctor's verification, photos, or the completed glasses before deciding whether the issue is production, fit, adaptation, or prescription related.
Report damage or a suspected error promptly and describe the problem precisely. Do not continue wearing glasses that cause unsafe vision, and contact an eye-care professional when symptoms may be medical rather than an eyewear defect.
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