Write down your existing frame model and measurements. Note what you like about its fit and style, and what you would change. If you know the lens design and material, include those details in your review request.
Describe how you use the pair: reading, desk work or everyday activities. Explain any difficulties without trying to diagnose their cause. Prescription or vision concerns should be discussed with your eye-care professional.
A familiar frame shape or the same prescription does not establish that two progressive lens designs perform identically. Confirm the actual replacement specifications and fitting requirements before committing to an order.
Keep your current pair available while the new order is reviewed and prepared. Follow the agreed delivery updates, check the new pair on arrival and contact support promptly about any order issue.